Privacy

Who is responsible for your data

SkilledLadder is run by FLOWEREH INC., 301-4900 Bathurst St, North York ON M2R 1X6, Canada. FLOWEREH INC. is responsible for the data SkilledLadder keeps, and follows Canada’s private-sector privacy law, PIPEDA.

One person at FLOWEREH INC. is responsible for privacy. Write to them at info@skilledladder.com.

What SkilledLadder keeps

If you sign up for email alerts

Your email address and the alerts you pick, with the trade and the state they’re for. If you pick ladder dates, SkilledLadder also keeps your start month, your hours a week and your hours so far. If you pick a renewal reminder, it keeps the month your license expires.

If you create an account

Your email address and your password. The password is stored scrambled, in a form that can’t be turned back into the password. SkilledLadder also keeps when the account was made, when you confirmed your email and when you last changed your password.

If you use Your Ladder

What you put there: the state you pick, the programs and schools you save, what you tick on their checklists, which ones you applied to or enrolled in, your hours a week, the month you start, the certificate you’re working toward, and the jobs you log.

In Texas, your apprentice license number, the month it expires and whether you took its renewal classes. In Washington, your training certificate number, the date it expires, whether you took its classes, and the date of the certificate before it.

A job you log keeps the company, the dates, your hours, the kind of work, what you did and where its signed form stands. It can also include details about other people:

• In Texas, the name, the phone number and the license number of the master electrician who supervised you.
• In Washington, the name of the person who signs your affidavit, and the employer’s contractor license or UBI number.

Your Ladder shows them only to you, and SkilledLadder never contacts them. Add only what your form needs.

If you ask a school for information

Your name, your email address, your phone number if you give it, your question if you write one, the program you asked about and when you sent it. You don’t need an account for this. If you give your phone number, the school may call or text you about your question.

If you work for a school

Your name, your job, your work email, your phone number if you give it, and the school. SkilledLadder uses them to check that you work at the school, and to run its school account. Your sign-in is an ordinary SkilledLadder account, kept as above.

When you visit a page

SkilledLadder keeps nothing about you. The company that hosts the site keeps ordinary server logs of requests, and the logs include IP addresses. When page counting is on, Plausible counts the visit without knowing who you are.

SkilledLadder keeps nothing else.

Why SkilledLadder keeps it

Apprenticeship application dates are local, so your state shows which application dates matter to you. SkilledLadder uses your email address to send you the alerts you pick, like when a program in your state opens for applications.

An account’s email address also gets the account’s own emails: the link to confirm the address, a password reset when you ask for one, and a notice when your password or your email address changes. It also gets a notice before the terms change in a way that matters, if SkilledLadder closes the account, and before SkilledLadder stops offering Your Ladder or hands the site to a new owner. Email alerts go only to an address you confirmed.

To stop people guessing passwords, SkilledLadder counts sign-in tries for a short time. Each count is kept against a scrambled form of the email address and the IP address, never the address itself.

Your Ladder keeps what you put there so it is there when you come back, and so SkilledLadder can email you when a program you saved opens, or before your license expires if you ask.

A request for information goes to the one school you picked, so that the school can answer you. SkilledLadder sends it only after you tick the box that says so and press Send to the school. The school pays SkilledLadder for each request it gets, and SkilledLadder keeps a copy of each request to bill the school. The school gets only what the box names: your name, email, phone and question, and the program you asked about.

SkilledLadder uses what you give it for these purposes and for nothing else.

Cookies

The site sets no cookie until you sign in or try to. Signing in sets the cookies below. Each one is needed to sign in, and none of them is used for advertising or to follow you across other sites.

Signed in

Keeps you signed in. Signing out deletes it, and it lasts 30 days at most.

Form check

Proves that a sign-in form came from SkilledLadder. It ends when you close the browser.

Return page

Remembers which page to open after you sign in. It ends when you close the browser.

Who handles your data

SkilledLadder uses these services to run the site. Each one handles only what its job needs. They are US companies, so your data is kept and handled in the United States and may be kept in other countries too. The law of the country where data is kept applies to it, and the authorities there may be able to get it.

Resend

Holds the alerts list and sends every email, including a request to a school. Read the Resend privacy policy.

MongoDB

Stores accounts, Your Ladder and school requests, in a MongoDB Atlas database. Read the MongoDB privacy policy.

Vercel

Hosts the site. Its server logs include IP addresses, and are used to keep the site running and to stop abuse. Read the Vercel privacy policy.

Stripe

Only for schools with a school account. Sends the school’s invoices and takes its payments. Stripe holds the billing email and the card used to pay. SkilledLadder never sees the full card number. No reader’s details go to Stripe. Read the Stripe privacy policy.

Plausible

Counts page visits, when page counting is on. Plausible sets no cookies, stores no personal data and can’t tell who you are. Read the Plausible privacy policy.

Who else sees your data

When you ask a school for information, that school gets your request. It goes to that one school only, and SkilledLadder never passes it to another school or anyone else. After the school has it, the school’s own privacy policy covers what the school does with it.

If you send a school a request, the people on its school account see it, and they can download it to a file while SkilledLadder still keeps it. A downloaded file is the school’s copy, and the school’s privacy policy covers it.

If you work for a school, the other people on its school account see your email address and your role.

If the site passes to a new owner, your data passes with it, and the new owner must keep to this privacy policy. Account holders get an email at least 30 days before, and can delete their account first.

Apart from the services above and the school you send a request to, nobody sees your data. SkilledLadder never sells, rents, trades or shares your details. The site has no advertising and no ad network.

How long it’s kept

Alerts signup

Until you delete it. Unsubscribing stops the emails.

Account

Until you delete it.

Your Ladder

Each program, job or license number until you remove it, or delete your account.

School request

SkilledLadder keeps your name, email, phone and question for 90 days, then deletes them and keeps only the school, the program and the date, for billing. Resend keeps the email it sent to the school, as its privacy policy says.

Confirm-email link

Works for 24 hours. The record of it is deleted a week later.

Reset-password link

Works for 1 hour, and only once. The record of it is deleted a week later.

Change-email link

Works for 24 hours. The record of it is deleted a week later.

School account link

The link to open a school account or join one works for 24 hours, and only once. The record of it is deleted a week later.

School access

Until you leave the school account or an admin removes you. Your own SkilledLadder account stays.

Sign-in try counts

Deleted within 2 hours.

Server logs

As long as Vercel’s privacy policy says.

Sent emails

Resend keeps a record of each email it sends, as its privacy policy says.

How your data is protected

• Every page and every link in an email uses an encrypted connection.
• Passwords are stored scrambled, so nobody can read them back, SkilledLadder included.
• The links in emails are stored only in scrambled form, so a copy of the database can’t open them.
• After 5 wrong passwords for one email from one connection, signing in stops for 15 minutes.
• Changing or resetting your password signs you out on every other device.

If a breach of your data puts you at real risk of significant harm, SkilledLadder tells you and the Office of the Privacy Commissioner of Canada as soon as it can, and keeps a record of every breach.

See, change or delete your data

Unsubscribe

Every alert from SkilledLadder has a one-click unsubscribe. Once you use the unsubscribe, SkilledLadder stops sending you alerts. An account still gets its own emails until it is deleted. You can also reply to any email with the word unsubscribe.

Change your alerts

Use the Your alerts link in any email, or the alerts on your account page.

Change your email or your password

Sign in and use your account page. A new email address starts working after you click the link sent to it.

Change Your Ladder

Sign in and use Your Ladder. You can change or delete any job, and remove any program.

Delete your account

Sign in and choose Delete account on your account page. SkilledLadder deletes the account at once, with Your Ladder and your alerts, and takes your email address off the alerts list.

Delete an alerts signup without an account

Write to info@skilledladder.com and ask. SkilledLadder deletes your email address and your alerts, and writes back to you when the deletion is done.

Delete a school request

Write to info@skilledladder.com and say which school. SkilledLadder deletes your name, email, phone and question from its copy. To have the school delete its copy, ask the school.

Get a copy

To get a copy of everything SkilledLadder keeps about you, write to info@skilledladder.com from that email address. SkilledLadder sends the copy to it within 30 days.

Questions and complaints

Write to info@skilledladder.com with any question or complaint about your data. If you aren’t happy with the answer, you can complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Children

SkilledLadder doesn’t knowingly collect anything from a child under 13. If it learns it has, it deletes it. You must be 18 or older to send a school a request, as the terms say.

Changes to the privacy policy

When the privacy policy changes, the “Last updated” date changes too. If a change affects how SkilledLadder uses your email address, SkilledLadder emails the list before the change.